Finance & Corporate

Position Summary:

Steinway & Son's finance team is looking for an Accounts Payable (AP) Clerk to join the team in Astoria, New York. The AP Clerk would be responsible for various accounting and clerical tasks related to the maintenance and processing of accounts payable transactions.

Main Responsibilities:

• Prepare invoices for appropriate documentation and approval prior to payment.

• Code and enter invoices to appropriate departments and account numbers

• Support AP lead in prioritizing invoices according to cash discount potential and payment terms

• Process check requests

• Reconcile vendor statements, research and correct discrepancies

• Apply customer receipts accurately and appropriately

• Process customer debit and credit memos

• Assist in reviewing and reconciling customer accounts

• Assist in month end closing

• Support preparation and processing of journal entries

• Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices

• Assist with other projects as needed

Qualifications, education, and experience:

• 2+ years of Accounts Payable experience

• Associates degree in Accounting, Finance or related field preferred

• Experience with ZenDesk or similar ticketing system a plus

• Accounts Receivable experience is a plus

• Must be well organized and a self-starter

• Must have strong work ethics

• Detail oriented, professional attitude, reliable

• Requires excellent verbal and writing skills, Microsoft Office, including Word, Excel and Outlook.

• Working knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts and corporate procedures.

• Ability to work with a team in a fast-paced and high-volume environment with emphasis on timeliness and accuracy.

The estimated annualized base salary range for this role is $40,000-$50,000. This role is also eligible for a bonus and a competitive benefits program. Actual salary offered will vary based on skills and experience.

Position Summary:

This role is responsible for general Finance responsibilities, including accounts payable and bookkeeping, with the New York Finance group.

Main Responsibilities:

• Own accounts payable activities for subsidiary by processing and entering invoices accurately and timely, matching invoices to purchase orders, communicating with vendors and necessary company personnel when necessary.

• Prepare daily reconciliation of bank accounts and expense forecast.

• Perform month-end close procedures and reconciliations of certain accounts.

• Administer vendor records and new vendor set-up and assist NY procurement team with material consumption tracking.

• Monitor purchasing trends and related metrics to help achieve cost improvement goals.

• Provide monthly summaries of expense spending and purchasing trends to department managers.  Review variances with managers.

Qualifications, education, and experience:

• Bachelor’s degree or related experience preferred

• 5+ years of experience in bookkeeping or accounts payable function, familiar with PO process

• QuickBooks or Navision experience a plus

• Experience in Excel a must

• Be highly motivated and enthusiastic

• Experience in Excel a must

• Be comfortable acting as an individual contributor and as a team player

• Understand how to deliver on short time frames and be committed to meeting deadlines

• Communicate in an open and honest way that quickly builds trust and respect

• Possess an entrepreneurial spirit

The estimated annualized base salary range for this role is $50,000-$60,000. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Position Summary:

The National Retail Service Administrator provides technical support for Steinway & Sons’ retail showroom locations throughout the US. Particularly, to support the technical needs for piano service  after delivery including; tuning, action and keyboard regulation, voicing, SPIRIO, cosmetics, troubleshooting or factory warranty, while managing Steinway Authorized Service Plans. The position will report to the Director of Restoration & Customer Services and is based at the Steinway factory in Astoria, NY.

Provide Retail Locations with Technical Support

• Identify, onboard, train and manage network of Steinway Approved Technicians (SAT).

• Facilitate 1st free tuning coupons, and manage profitable service plans via Service APP.

• Facilitate post-sale follow-up service via “Retail Service Requests” (sticky keys, noise issues, etc.)

• Provide support for customer inquiries and satisfaction issues.

• Facilitate in-home factory warranty service and in-home cabinet/case work.

• Help develop prep centers or technicians for new pianos prior to delivery when needed.

• Manage Technology Resources

• Manage retail service website

• Manage appointments and associated charges

• Oversee technician’s invoice and processing.

• Develop order reports

• Assist Steinway Technology team and third-party developers in site maintenance

• Partner with Marketing to support promotional and advertising efforts to increase revenue

Qualifications, education and experience:

• 2+ years of piano technical training; degree preferred

• Excellent customer service skills

• Strong verbal and written communication skills

• Strong interpersonal and conflict resolution skills

• Ability to determine customer needs and provide appropriate solutions

• Strong computer skills; prior experience with Microsoft Office (Access, Excel, Word, Outlook)

• Organizational skills with the ability to work as part of a team

• Previous piano service training or employment with Steinway in piano service is a plus

The estimated annualized base salary range for this role is $50,000-$65,000. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.

Position Summary:

This role is responsible for providing administrative support to the Production Distribution department through handling of data entry, document preparation and general administrative tasks. The role requires good attention to details, strong follow-up skills, and excellent general computer skills.

Main Responsibilities:

• Process of inventory receipts and entry into the company ERP system (NAVISION)

• Process and maintenance of inventory transfers and locations

• Reclassification of production finished goods output

• Perform physical inventory checks

• Monthly Reconciliation of showroom inventories

• Prepare export documents for international shipments

• Quarterly customs duty drawback filing

• Initiate credit / debit memos

• Obtain freight quotes for international shipments

• Maintain database of festival inventory condition and usage

• Complete customs paperwork for foreign shipment

• Initial entry of new finished goods orders

• Provide daily confirmation of finished goods for upcoming distribution

• Provide support to team as needed, including sales and inventory administrative tasks

Qualifications, education, and experience:

• Minimum Associates degree required

• 2+ years’ experience in general business operations or administration

• Prior warehouse administration / inventory control / fulfilment experience preferred

• Detail oriented and well organized

• Strong communication skills

• Proficient in Microsoft Office

• Strong Excel Skills

• Prior bookkeeping experience is a plus

• Ability to lift 20-50lbs, walking and standing for extended periods

The estimated annualized base salary range for this role is $40,000-$55,000. Compensation will vary based on skills and experience. New employees are eligible to participate in a robust benefits package on first day including medical, dental, vision, FSAs, generous 401k contribution, paid holidays, vacation and sick leave, professional development, and more.